Refund policy
RETURNS
Need to return? No problem! We want you to be happy with your purchase and experience from Her Fashion Paradise. We will gladly accept items returned within 20 business days after delivery, please email herfashionparadise.com to get a return started.
If you’re unsatisfied with any products you purchased from Her Fashion Paradise and want to return your item(s) as follows:
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Items must be unused, unwashed and in the same condition, they were in when bought and shipped.
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If items are already damaged when shipped to you the same item will be resent after showing proof of damages via images.
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When items are being returned, products must be sent back to Her Fashion Paradise warehouse and must be reviewed to ensure no damages before a customer receives a refund.
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Please be careful when trying on our garments! If you damage clothing when trying them on we cannot issue you a refund.
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When returning a package, proof of receipt must be emailed to Her Fashion Paradise to ensure return.
If your return doesn't meet the above criteria we, unfortunately, cannot refund you. We are unfortunately unable to cover the cost of return shipping. Her Fashion Paradise is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
EXCHANGES
Due to limited releases, restocks and being sold out quickly we do not have products on shelves for exchange so please make sure you order correctly. We can only make an exception if we possibly have the item(s) you want to exchange in stock. A refund against your original payment method will be processed upon receiving your return. If you wish to receive a different item, you'll need to place a new order via the website.
Please note: We only offer exchanges for faulty items (Not caused by the customer).
FAULTY ITEMS
Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact herfashionparadise@gmail.com with the following information:
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Order number
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A description of the fault
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Photographic evidence attached
Please note issues of this nature need to be reported to us within 40 days.
PACKAGING
Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility. If we do not receive your proof of receipt and the package gets lost we cannot issue a refund and If items in package are damaged we also will not be able to process a refund.
COST OF RETURNS
Please note: If you receive a faulty item, showing us proof of receipt and covering the cost of return, you will receive a refund after for the return and you will not need to pay for shipping for the replacement package. If you did not receive a faulty item and just want to return, you are responsible for the costs of returning any items to our facility. Any returned items are your property and remain your responsibility until they reach our facility. In our experience Return parcels often get lost if you write "Return to Sender".